Frequently Asked Questions

If you would like to learn more about creating fused glass. I highly recommend Bullseye Education Online. Click the link below to learn more.

Bullseye Kiln-glass Education Online

___________________________________________________________________________________________________________________________________________________________________

Orders & Pricing


All prices are displayed in U.S. Dollars. We accept Visa, Master Card and PayPal (through PayPal’s merchant facilities).

Custom Orders


If you would like a custom designed piece please contact us via  fused_elegance@yahoo.com. We would love to design the perfect piece just for you.

Wholesale/Retail Store Accounts


If you are a retail store that is interested in carrying our handcrafted merchandise, please contact us at  fused_elegance@yahoo.com to discuss pricing and shipping.

Shipping


Domestic orders are shipped via USPS First Class Mail. For small orders the shipping fee is a flat rate of $2.00.   For larger orders the shipping is $5.00. We are sorry, but we are unable to accept international orders at this time (We will ship to APO/FPO!).  All shipments (Custom orders excluded) will be processed within 2 business days (Monday-Friday) of receipt of payment. We are not responsible for lost, damaged, or stolen shipments. We do add insurance to larger shipments.

Site Security and Privacy Policy


Our site is hosted on secure servers and the checkout process is encrypted for your protection. One of our top priorities at Fused-Elegance is keeping your information confidential. We will not under any circumstances share, rent, or sell your personal information to a third party.

Returns


Your business is very important to us!  If you are not satisfied with the item(s) you purchased, please email  fused_elegance@yahoo.com within 7 days of delivery to discuss return options.  Returned item(s) must be in the original condition for an exchange or full refund (minus your shipping costs). Please re-wrap the item carefully and include a copy of your invoice.

Can broken merchandise be fixed?


Please contact fused_elegance@yahoo.com if you have questions about broken jewelry.  Collect all of the broken pieces and return them.  We are happy to repair (if possible) the item free of charge (minus your shipping costs).

Findings


All bails are silver plated unless otherwise noted.  Earrings are Surgical Steel unless otherwise noted.  If you would like Sterling Silver or a different type of finding please email us at fused_elegance@yahoo.com and we will be happy to make the necessary adjustments. (Note: Sterling Silver will increase the price of the item.)

Cost Differences

  • Dichroic Glass varies greatly in price when purchased in sheets from the manufacturer.
  • Our dichroic glass jewelry varies in price dependent on what type of glass was used in its creation.
  • The time it takes to create a piece of our glass jewelry is also taken into consideration when pricing each individual piece.
  • The jewelry in the thumbnails (photos) appears fairly uniform in size, however the size of each piece varies greatly.
  • Please be sure to read the product descriptions where we include the width and length measurements.